Delivery Policy

1. Delivery Methods

We offer the following delivery methods within New Zealand:
 

• Standard Shipping: Estimated delivery time is 2-5 business days.
• Click and Collect: You can choose to pick up your order from our physical store during our operating hours.

2. Shipping Costs

Shipping costs vary based on the delivery method selected and the weight/size of the items in your order. Shipping costs will be calculated and displayed at checkout.

3. Delivery Areas

We deliver to all addresses within mainland New Zealand.

For off-shore deliveries, please contact our customer service team.

Unfortunately, we do not offer international shipping at this time.

4. Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

5. Delivery Times

Delivery times are estimates and can vary depending on factors like your location and the chosen delivery method. We do our best to ensure timely deliveries, but we cannot guarantee delivery on specific dates.

6. Tracking Your Order

If your order includes tracking, you can track the status of your delivery using the provided tracking number on the courier company’s website.

7. Delivery Delays

While we strive to meet estimated delivery times, please understand that delays can occur due to unforeseen circumstances like weather, courier issues, or other factors beyond our control. We appreciate your patience in such situations.

8. Returns and Refunds

For information on returns and refunds, please refer to our Returns Policy.

9. Contact Information

If you have any questions or concerns regarding your delivery, please contact our customer support team at sales@toreremacadamias.co.nz